Frequently Asked Questions
Is there a money back guarantee?
Our products are backed with a 30 day money back guarantee. Send us a message within 30 days of receiving your product.
What do you mean by extendable/telescopic batons?
Extendable batons allow you to increase your wingspan by extending out the batons. You can also retract it whenever you want, in order to decrease your wingspan. You can set it to any length between maximum & minimum length. It attaches to your costume, making it easy to use.
How does the Illuminated Veil work?
The veil has a strap which you tie around your neck (like a cape). You can attach your extendable batons into your illuminated veil (optional) - giving you the ability to control your wingspan. There is an attached switch near your right hand (easily accessible without having to take off your veil). It's powered by 3 AA batteries which allows you to turn on and turn off your lights.
What is your shipping policy?
Standard shipping rates apply both ways.
For a limited time, we're offering free domestic and international shipping.
The illuminated veil is handmade and double checked for quality before shipping.
We ship all orders out between 2-5 business days. Most orders arrive within 7-15 days after dispatch, depending on the location.
Please note you may be responsible for customs in your area.
How do I contact you?
Drop us a line at email@example.com or use the form on the contact us page.
We usually respond to all messages within 24 hours.
You can also send us a message on facebook or tiktok.