Frequently Asked Questions

Is there a money back guarantee?

Yes! Your order comes with a 30-day money back, satisfaction guarantee! Simply send us a message within 30 days of your product arriving and someone from our team will assist you as soon as possible! 

What do you mean by extendable/telescopic batons? 

Extendable batons allow you to increase your wingspan significantly by extending out the batons. You can also retract it whenever you want, in order to decrease your wingspan. It attaches to your costume, giving you the ability to modify your wingspan for any situation. It's really easy to extend and retract your wingspan and can be done in seconds. 

How does the Illuminated Veil work?

The veil has a neck tie which you tie around your neck (like a cape). You can attach your extendable batons into your illuminated veil (optional) - giving you the ability to control your wingspan. There is an attached switch that's powered by 3 AA batteries which allows you to turn on and turn off your lights. 

What is your shipping policy?

All orders come with free international shipping.

The illuminated veil is handmade and double checked for quality before shipping. 

We ship all orders out between 2-5 business days. Most orders arrive within 7-15 days after dispatch, depending on the location. 

Free shipping? Can you provide more details?

We hate paying for shipping - which is why we work hard to be able to provide all our customers with free international shipping. In order to provide all our customers with free shipping, we use a variety of shipping providers such as USPS, FEDEX, UPS, China EMS, DHL, and many more - depending on your location and current market rates.

Most orders are shipped within 2 business day (Monday - Friday, excluding holidays), but we ask that you allow us 2-5 business days in the unlikely event that unforseen circumstances occur. Please remember that the delivery of your order is the responsibility of the shipping carrier once a package leaves our fulfillment center - but you'll receive your tracking number as soon as your package is shipped.

Depending on your country, the item may spend time in the customs. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. 

Is my information safe with you? 

We process payments through Shopify's PCI compliant platform.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

We don't see your credit card information - so you can rest assured your data is safe.

What if I don't like the product I received?

No problem! We offer a full 30 day money back guarantee! If you end up not liking the product you can return the item for a full refund within 30 days.

How do I contact you?

Drop us a line at support@luminous-creations.com

We usually respond to all messages within 24 hours. 

You can also message us by clicking on the contact us link at the bottom of the page, or by sending a message to our facebook! 

How can I pay for my order? 

We offer safe and secure payment with credit card or paypal. Unfortunately, our current business model does not support money orders, cash on delivery, or cryptocurrency. 

Where are you guys located?

Our main corporate headquarters is located on the 31st floor of the Union Bank building in downtown Los Angeles. 

445 S. Figueroa Street, 31st Floor, Los Angeles, California, 90071, United States of America.